Contact
Talk to us
One address for everything. It is read by whoever can act on it — support, bugs, event listings, partnerships and security reports all land in the same inbox.
Support, bug reports, event listings, partnerships, press and security disclosure. Read by a human, usually within two working days.
What to write about
Something is broken
Tell us what you did, what happened and what you expected. A screenshot and the browser you were using cuts the round-trips in half. Bugs that lose or mis-count someone's rucks go to the front of the queue.
My import did not work
Send the FIT or GPX file if you can. Pack weight is the usual culprit: Garmin only records it on the native Rucking activity profile, so a file recorded as a Walk or Hike will not carry one and we will ask you for it instead.
Add our event to the calendar
Send the name, date, location, distance and whether there is a weight requirement. Listings are free and always will be — the calendar is a service, not a toll.
Crew and club partnerships
If you already run a rucking group, we are not asking you to move it. Crews here are an additional record layer: shared boards and monthly totals, on top of whatever you already use to organise walks.
Press and research
Happy to talk about the sport, the data, or why a walking metric needed inventing. Say what you are working on and the deadline.
Security disclosure
Report vulnerabilities to admin@haultrek.com. Please tell us before you tell anyone else. The policy is published at /.well-known/security.txt.
Where we are
haultrekWarsaw, Poland
admin@haultrek.com
Data is stored in the EU. See the privacy policy for what we hold and how to get rid of it.
Common questions
- How quickly do you reply?
- Usually within two working days. haultrek is small and early, so email goes straight to whoever can actually fix the thing, not into a ticket queue.
- Do you have a phone number?
- Not a published one. A number nobody answers is worse than no number, so support runs on email until there is somebody to staff a phone.
- Where is haultrek based?
- Warsaw, Poland. The platform itself is worldwide and English-language, with data hosted in the EU.
- How do I delete my account and data?
- From your account settings — there is a delete button that removes your profile, every activity, your crew memberships and any uploaded files immediately. You can export everything as JSON first from the same page.
Not a question — just want to start?
You do not need to talk to anyone first. Put a weight in a bag, walk, and log it.